July 26, 2010

Banning Punishment = Free Game

 

This past week­end many Steam users were unfor­tu­nate­ly banned from Call of Duty: Mod­ern War­fare 2. What was the cause you ask? Noth­ing more than a Valve screw up. Valve’s anti-cheat soft­ware banned ran­dom users for no oth­er rea­son than an error. In response to the ban­ning errors, Pres­i­dent of Valve Gabe Newell, came out and said it was a mis­take and apol­o­gized. As part of the apol­o­gy Valve restored the banned accounts and  gave out two free copies of Left 4 Dead 2. One for the user and one to give to a friend. They also sent out an apol­o­gy mail along with the games which you can read here:

Hello,Recently, your Steam account was erro­neous­ly banned from Call of Duty: Mod­ern War­fare 2.
This was our mis­take, and I apol­o­gize for any frus­tra­tion or angst it may have caused you.
The prob­lem was that Steam would fail a sig­na­ture check between the disk ver­sion of a DLL and a latent mem­o­ry ver­sion. This was caused by a com­bi­na­tion of con­di­tions occur­ring while Steam was updat­ing the disk image of a game. This was­n’t a game-spe­cif­ic mis­take. Steam allows us to man­age and reverse these erro­neous bans (about 12,000 erro­neous bans over two weeks).
We have reversed the ban, restor­ing your access to the game. In addi­tion, we have giv­en you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for your­self if you did­n’t already own the game.
To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Man­age Gifts and Guest Pass­es’ from the ‘Games’ Menu in Steam, or vis­it this arti­cle on the Steam Sup­port site for detailed instruc­tions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.
To access your own copy of Left 4 Dead 2, vis­it your library of games in Steam. If you did­n’t already own the game, it will now be list­ed among your oth­ers there, and is avail­able for down­load imme­di­ate­ly.
Regards,
Gabe Newell
Pres­i­dent, Valve

1 comment

  1. thsoundman - July 27, 2010 7:56 am

    LOL that would leave me with 3 L4D2 copies. To bad I can’t stand MW2 or I might of bought it. How bad would it suck to be banned from steam. Espe­cial­ly if you’ve pur­chased and expan­sive game library.

    Reply

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